(Borrowed from Ould's Managing Software Quality and Business Risk).
We are delivering an automated system that will run a big warehouse that is being upgraded to increase its capacity and throughput. The system will accept new stock and move it to its appointed storage points. Knowing the orders that have come in from the branches, it will print out the day's 'pick-lists' for smaller items so that the staff can pick those items from the stock faces and place them in bins destined for the stores. The system will move these bins and the larger items to the loading bays at the right moment for the waiting vehicles which will deliver them to the branches. We have chosen the warehouse management product that we will buy as the basis of our system. It will need some customisation for this warehouse and these product lines, and we will need to provide connections to our ordering and financial reporting systems. The warehouse will need to be converted, staff trained in the new practices, the system installed.